Emirates Loto is issuing refunds for participants who purchased collectables ahead of the postponed July 18 draw, following a pause in its operations due to platform upgrades. As part of its development plans to provide more fun and exciting experiences to customers, Emirates Loto will bring customers a seamless and enjoyable journey and a more customer-centric experience on its return after this summer.

All participants who purchased one or more collectables online after 8.30PM on Saturday 11th July 2020, have been refunded. Anyone who purchased collectables via the website or mobile app before 8.30PM on 11th July 2020 but did not enter a draw, can submit a refund form on the Emirates Loto website (www.emiratesloto.com).

For those who have unscratched collectables purchased from a store, may return to:

• Abu Dhabi (Metro Manila Hypermarket in Electra Street and Pinoy Manila Grocery in Defense Street), Sharjah (Metro Manila Hypermarket in Abu Shaghara Street and Metro Manila Supermarket in Al Wahda Street), Ajman (Metro Manila Hypermarket in Al Karama Area) and Fujairah (Metro Manila Supermarket in Al Qala Street).
• Gulf Hypermarket in Ras Al Khaimah (Al Muntasir Street).
• Bu Basheer Supermarket in Umm Al Quwain (Old Industrial Area).
• Dubai outlet locations to be announced soon on Emirates Loto website (www.emiratesloto.com).

Participants who have scratched their collectables, and those who have won free entries into future draws, will also need to submit a refund form on the Emirates Loto website. The refund will be done through a bank transfer or in cash through any of Al Fardan Exchange branches.

Those who are expecting a refund either automatically or via bank transfer will receive it within 7 to 10 business days and they will be notified by SMS or email.

Emirates Loto is still available to help with a team of dedicated customer service advisors who can be reached via its social media channels, via email at customer.support@emiratesloto.com, or by calling the toll free number 800 5825 between 8:00am and 10:00pm, seven days a week.

Emirates Loto will continue to work behind the scenes ahead of the re-launch later this year and will continue to support communities across the UAE through philanthropic and CSR initiatives that are aligned with its corporate mission and values.