Al Salam Specialist Hospital, one of the premium healthcare facility's in the kingdom has signed a partnership with Silah Gulf towards the provision of Contact Centre Services.

Silah Gulf , is a premium, multi-award winning customer experience solutions provider, headquartered in Bahrain.

Through this partnership, Al Salam Specialist Hospital will gain access to the most advanced Contact Center technology and BPO solutions provided by Silah, to ensure the highest quality of services to ASSH’s valued customers through an efficient, accurate and prompt response.

The chief executive officer of Al Salam Specialist Hospital, Dr. Ramez Elawady said: “Silah is providing a dedicated team of well-trained, multi-lingual customer service experts to deliver service excellence to Al Salam Specialist Hospital customers. This partnership with Silah is a further indication of our commitment to ensuring continued growth through highest standards of customer service to all our valued customers, both locally and internationally.

“We are delighted with our decision to appoint Silah to manage and deliver our Contact Centre Operations, with a joint commitment to enhance the experience of our customers. We believe that the advances in medicine and strides in technology provides the community access to better quality of healthcare” he added.

Feras Ahmed, chief executive officer of Silah Gulf said: "Silah is focussing on supporting and enhancing the customer experience within the health care sector in Bahrain, and looking forward to the strategic partnership with Al Salam Specialist Hospital, being the very first private healthcare client of Silah.
"With Silah’s best practices and expertise in Digital Transformation, we are confident in our abilities to optimize and enhance the processes, streamline operations and improve the overall customer experience."