Kanoo Machinery, one of the leading materials handling, construction, agriculture, cleaning and industrial equipment distributors in the Gulf, opened its new spare parts outlet strategically located in Ras Al-Khor, Dubai, to keep up with evolving customer demands and to ensure delighted customer experience. The ribbon-cutting ceremony was held recently and led by Kannan Chandrasekaran, Country Manager - UAE and Oman and attended by Kanoo Machinery staff and guests.
The new parts outlet offers full sales and after-sales support, technical support and parts distribution for customers in Dubai and beyond. Kanoo Machinery offers ready stock availability of equipment for outright sales, short and long-term rental, as well as an extensive inventory of accessories, spare parts, tires, batteries and lubricants. An expert team from Kanoo Machinery also offers 24x7 customer support and the use of mobile quick service vehicles to do remote service at the customer’s site.
Kannan Chandrasekaran said, “With the 100% Customer Service Excellence Movement, our goal is not only to innovate but most importantly to change the way we interact with customers. These days, customers are also looking for more personalised and interactive experiences that’s why we create an environment to help staff engage more proactively and listen to our customers’ needs.”
“The branch is positioned to take advantage of the UAE’s long-term growth opportunities as well as to help our customers succeed in their business,” added Manoj Kumar, Divisional Parts Manager, UAE.
Kanoo Machinery offers a highly diversified line of quality equipment and genuine spares and consumables from premier world-leading and trusted brands such as Grove, Hyster, Perkins, Bobcat, Lincoln Electric, Aisle-Master, Combilift, Tennant, Massey Ferguson, Norton, Ausa, Sullair, Beach Tech, etc. The equipment manufactured by its Principals are sold, serviced and marketed through dedicated product specialists from sales and aftermarket who are available across Dubai, Abu Dhabi, Al Ain, Sharjah, Fujairah and RAK in the UAE.