Omantel and Ericsson to launch Service Operations Center (SOC) and support transformation program
SOC launch is an integral part of Ericsson’s Managed Services Transformation Program mandate with Omantel
SOC’s real time monitoring will boost Omantel’s Network Service Quality results
Ericsson (NASDAQ:ERIC) and Oman Telecommunications Company (Omantel) have announced the launch of a Service Operations Center (SOC) to further enhance the network service quality.
Omantel’s Technical Operations Division official launch of the SOC will transform Omantel’s operations as part of its broader strategic aim of focusing on a service-centric approach that will enhance customer experiences.
The deployment of the SOC is an integral part of Ericsson’s support for Omantel’s Strategic Transformation Goals and aligns with Oman Vision 2040 to support the country’s aim in creating sustainable economic growth through innovation and development.
The SOC launch is one aspect of Ericsson’s long-term partnership with Omantel. The latest development with Omantel falls under Ericsson’s Managed Services Transformation Program. The SOC has been designed to achieve improved Network Service Quality Key Performance Indicators (S-KPI’s) results with a precise step-by-step approach starting from target setting, platform deployment, use case development, implementation, and validation/revalidation method.
As a result of close coordination with essential touchpoints that Omantel accesses - such as its Call Center and Consumer feedback - the SOC operates around-the-clock monitoring and detects any service related issues pro-actively, providing real time tracking and immediate actions to maintain a high quality of network service.
Eng. Said Abdullah Al Ajmi, Vice President of Operations at Omantel, says: “In line with Oman Vision 2040 and our broader strategic goals to enhance our customer experiences with a service-centric approach, Omantel and our partners share a common vision to constantly improve. We are pleased to launch the Service Operations Center in Muscat in collaboration with Ericsson and the advanced monitoring of our network service quality will continue to enhance our offering to consumers, enterprise, and industry in Oman.”
Abdullah Al-Balushi, Country Manager of Ericsson Oman, says: “We are proud of this latest Managed Services milestone with Omantel. The launch of the Service Operations Center will help Omantel in their transformation and 5G journey. Regional communication service providers like Omantel are enhancing their capabilities in line with 5G, thanks to innovative operations. Ericsson has continuously strived to ensure our data-driven solutions power intelligent mobile networks allowing us to become an enabler of new revenue opportunities for partners like Omantel.”
The launch of the SOC is the latest development in a long partnership between Ericsson and Omantel. As recently as last year, Omantel has selected Ericsson to manage its nationwide multivendor network in addition to its 5G network deployment in a multi-year partnership. Ericsson’s hardware and software products and solutions will enable Omantel to expand coverage while simultaneously providing a network fit for the 5G future.
